FAQs – Docsico (OPC)Private Limited
Docsico offers a wide range of services including:
- Digital marketing (PPC, SEO, and more)
- Social media marketing and management
- Website development and design
- E-commerce product photoshoots, model shoots, and photography services
- Logo design, packaging, and graphic design services
- Brand strategy and consulting
Yes, Docsico is a registered Private Limited Company (Docsico (OPC) Private Limited) based in Surat, Gujarat.
Yes, we are an authorized partner for Shopify, Amazon, and Flipkart, which allows us to provide specialized services and support for sellers on these platforms.
Our registered office is located in Surat, Gujarat, India.
Yes, Docsico has an in-house team of experienced professionals and facilities to support all our services. This allows us to provide high-quality results with personalized attention to each client.
Docsico has over 12 years of experience in the digital marketing and e-commerce space, helping businesses achieve their goals with data-driven strategies.
Yes, we have numerous satisfied clients who have shared positive feedback on our services. Feel free to ask for case studies and testimonials during your consultation.
We offer customized solutions for each client. To receive a quote, please contact us with your requirements, and we will provide a detailed proposal based on your needs.
Service delivery time depends on the project and scope. For example, e-commerce onboarding and setup can take anywhere from a few days to a couple of weeks. We'll provide you with an estimated timeline during the initial consultation.
Payment terms may vary depending on the service agreement. Typically, we require a deposit or full payment before work begins, with certain projects having milestone-based payments. Please refer to your service agreement for specifics.
While we strive to achieve the best results for our clients, digital marketing outcomes depend on various factors. We use proven strategies and data analysis to ensure high performance but do not offer fixed guarantees.
Yes, we provide post-project support under separate agreements. If you need ongoing maintenance or assistance, we can discuss the terms and conditions for continued support after the completion of your project.
If you're not satisfied with our services, please inform us within three days of payment. You may be eligible for a partial refund (50%) if the dissatisfaction is within the scope of our agreement. Concerns raised after this period will not qualify for a refund.
Our refund policy includes conditions such as failure to provide necessary documents or requirements by the marketplace, account suspension due to non-compliance, and stock depletion. Refund eligibility is based on adherence to these guidelines and timely service execution.
Yes, Docsico provides end-to-end management for your e-commerce accounts on platforms like Amazon, Flipkart, Myntra, and others. We handle everything from product listing to ad management and performance tracking.
If you modify account credentials or revoke agency access during the contract, the agreement will be terminated immediately, and no refunds will be issued.
Yes, we offer professional website development services, including custom designs, responsive websites, and e-commerce platforms tailored to your business needs.
During the onboarding process, we will guide you through submitting necessary documentation, setting up your account, and integrating your business with the platforms. Failure to provide the required information within the stipulated time may affect service delivery or refund eligibility.
To get started with onboarding, sellers must provide all required documents and images as requested by the marketplace or Docsico. If these requirements are not met within the stipulated time, you will not be eligible for any refunds.
If you fail to provide necessary documentation or information within the agreed time frame, Docsico will not be responsible for delays or refunds. It is essential to provide all requested details promptly.
We provide account management for one brand and one category per account. Adding additional brands or categories will incur extra charges, which will be discussed during your consultation.
Yes, we have a portfolio that showcases our previous work, including e-commerce setups, digital marketing campaigns, website designs, and photoshoots. You can request to see samples during your consultation.
We take data privacy and confidentiality seriously. All your business information, account details, and strategies are handled securely and confidentially. We adhere to strict data protection standards.
Yes, we provide logo design, packaging label creation, and graphic design services. Our team works with you to create professional and unique designs that represent your brand effectively.
To get started, simply reach out to us with your service requirements. We will discuss your needs, provide a detailed quote, and begin the onboarding process once you're ready to move forward.
