KOHAM Customer Profile
Building a Robust Social Media Strategy for Growth and Engagement
E-commerce (Ajio)
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Overview
KOHAM a brand focused on delivering high-quality, sustainable products, partnered with Docsico (OPC) Private Limited to revamp its social media presence and expand its audience reach. KOHAM’s goal was to establish itself as a reputable, eco-conscious brand while driving audience engagement and conversions.
This case study outlines how Docsico onboarded KOHAM, developed and implemented an impactful social media strategy, and navigated challenges to achieve significant outcomes.
Objectives:
- Enhance Brand Awareness Create a distinct brand identity for KOHAM, positioning it as a trusted and environmentally conscious choice.
- Increase Customer Engagement Build a community of engaged followers who resonate with KOHAM’s values and products.
- Drive Conversions Convert social media followers into loyal customers through targeted campaigns and content.
Process:
1) Onboarding & Discovery: +
- Brand Analysis: In the initial onboarding phase, Docsico performed a comprehensive analysis of KOHAM’s brand values, target audience, product offerings, and market position.
- KPI Alignment: We collaborated with KOHAM to set specific KPIs, such as growth in follower count, engagement rate, and an increase in conversion metrics.
- Platform Selection: Based on KOHAM’s eco-conscious image and audience behavior, we identified Instagram, Facebook, and Pinterest as ideal platforms for KOHAM’s target demographic.
2) Strategy Development: +
- Content Planning: Our content calendar was tailored to include product highlights, sustainable lifestyle tips, behind the scenes content, and user-generated content. This mix emphasized KOHAM’s brand values and created a well-rounded content strategy.
- Visual Branding: We developed a visual aesthetic that conveyed KOHAM’s sustainable mission, using earthy color palettes and natural textures to reinforce the brand’s eco-friendly message.
- Engagement Campaigns: To foster community involvement, we created monthly campaigns centered around eco-friendly themes, including DIY challenges, testimonials, and giveaways. This allowed KOHAM’s followers to participate and actively engage with the brand.
- Influencer Partnerships: Collaborating with influencers in the sustainability and lifestyle niches helped expand KOHAM’s reach and credibility. These influencers embodied KOHAM’s values, enabling authentic endorsements.
3) Execution & Management: +
- Scheduling & Posting: Posts were scheduled at peak engagement times to maximize visibility. Consistent posting kept KOHAM top-of-mind for followers and engaged new users.
- Community Interaction: Our team actively responded to comments, answered inquiries, and engaged with user-generated content. By nurturing these interactions, KOHAM built strong rapport with its followers.
- Targeted Ad Campaigns: Leveraging Docsico’s expertise in Meta Ads, we crafted ads aimed at specific goals, such as lead generation, brand awareness, and direct conversions. The ads targeted audiences based on eco-conscious interests, improving ad relevance.
4) Optimization & Insights: +
- Data Analytics: Regular performance monitoring allowed us to make data-driven adjustments to the strategy. We identified top-performing content and adapted future posts based on these insights.
- A/B Testing: We conducted A/B tests on ad creatives and captions to discover the most effective combinations, which maximized reach and engagement.
- Monthly Reports: Comprehensive performance reports provided KOHAM with actionable insights into audience behavior, engagement metrics, and ad performance. These insights shaped our strategy refinements.
Challenges Faced:
- Creating Differentiation in the Eco-Friendly Market: The sustainable product market is competitive, making it crucial to stand out. Our solution was to spotlight KOHAM’s unique value propositions through storytelling and authentic branding.
- Limited Budget for Ad Spend: Working with a limited budget, we focused on highly targeted campaigns, optimizing every dollar to reach eco-conscious customers who were most likely to convert.
- Audience Education on Sustainability: To educate KOHAM’s audience on its sustainable practices, we developed content that explained the benefits of eco-friendly materials and sustainable lifestyles, positioning KOHAM as an expert in the field.
Outcome:
1) Increased Brand Reach and Engagement: +
- Follower Growth: Within six months, KOHAM’s Instagram following grew by 80%, with Facebook also seeing a 65% increase. This organic growth amplified brand reach and brought new potential customers into the fold.
- Higher Engagement Rates: Engagement increased by 45%, reflecting a stronger connection between KOHAM and its audience. Followers actively interacted with the content, sharing it and contributing to a community built around sustainable living.
2) Boosted Conversions: +
- Improved Sales Conversions: Targeted social media campaigns led to a 50% increase in conversions from social channels, showcasing KOHAM’s ability to attract customers interested in sustainable choices.
- Qualified Leads: Our social media strategy helped KOHAM attract high-quality leads who resonated with the brand’s mission, resulting in loyal, returning customers.
3) Strengthened Brand Loyalty: +
By actively engaging and educating followers, KOHAM developed a loyal customer base. Regular interaction and genuine communication fostered trust, enhancing long-term brand loyalty.
4) Improved Google Search Rankings: +
- Boosted Organic Traffic: With SEO-optimized content and a focus on relevant keywords, Koham saw 17% increase in organic traffic from Google search results, further enhancing brand visibility and attracting new customers.