Protect Your Brand. Build Trust. Grow Faster.

Your reputation online is your first impression and sometimes your last chance. Docsico helps you stay in control by tracking reviews, managing negative sentiment, and building a brand customers trust.

🎯 Get a Reputation Check 📞 Talk to Our ORM Specialist

❓ What Is Online Reputation Management (ORM)?

Online Reputation Management is the ongoing process of tracking, influencing, improving, and maintaining how your brand is perceived online. It’s about:

  • 🌐 Monitoring public mentions across platforms
  • 💬 Responding to reviews, comments, and complaints
  • ✍️ Building positive content and feedback
  • 🚫 Minimizing harmful or misleading narratives
Docsico does all of this with a brand-first, ROI-driven approach.

💡 Why Reputation Matters

Your online reputation affects everything from sales and SEO to hiring and customer loyalty.

  • 🔍 Boost Your SEO Efforts

    • Positive reviews and brand mentions improve search rankings and local SEO.

  • 💰 Improve Your Bottom Line

    • 94% of consumers avoid businesses with negative reviews. A strong reputation = more conversions.

  • 🧠 Attract High-Performing Employees

    • Talented candidates research companies before applying. Your Glassdoor or Google rating matters.

  • 🛍️ Influence Buying Decisions

    • Customers trust reviews more than ads. ORM directly impacts your conversions.

  • 🔁 Increase Retention

    • Brands that engage and respond quickly build long-term customer relationships.

🚨 Consequences of a Poor Reputation

A damaged reputation doesn’t just hurt feelings it costs real money:

  • ❌ Lower SEO visibility from poor reviews or outdated listings
  • 🧯 Crisis escalation from unmanaged negative comments
  • 💸 Lost leads & sales due to poor feedback
  • 📉 Fewer applicants or investor interest due to bad PR
One unresolved comment or review can create long-term damage. ORM helps prevent that.

📋 Our Proven ORM Process – The DOCSICO Framework

We’ve designed a step-by-step system to protect and enhance your online presence:

  • 🔍 Detect – Track reviews, mentions, social tags, and SERP results
  • 📂 Organize – Categorize by platform, sentiment, and urgency
  • 💬 Communicate – Respond to feedback with empathy and professionalism
  • 🛠️ Solve – Address complaints, follow up with resolution
  • ⭐ Improve – Encourage satisfied users to leave honest reviews
  • 📊 Consolidate – Push positive content and suppress negative PR
  • 🚀 Optimize – Ongoing improvement using insights and analytics

🧾 Where We Manage Your Reputation

  • ⭐ Google Reviews & Business Profiles
  • 🛒 Amazon, Flipkart & Ajio Product Reviews
  • 📘 Facebook & Instagram Comments/DMs
  • 🧭 Just Dial, IndiaMART, Sulekha
  • 💼 LinkedIn Company Mentions
  • 🎥 YouTube Comments & Replies

🧰 Tools & Tech We Use

  • 🔔 Google Alerts & Mention.com – For monitoring
  • 📲 Meta Business Suite – For comments and DMs
  • 🤖 ChatGPT & AI Tools – For draft reply frameworks
  • 📊 Google Sheets & Dashboards – For tracking and reporting
  • 📷 Screenshots & Logs – For historical dispute resolution

💼 Why Choose Docsico for ORM?

  • 🛡️ 12+ years of trusted digital presence handling
  • 📈 ORM for local sellers, D2C brands & service providers
  • 🧠 Confidential crisis handling & brand-safe responses
  • 🔁 Human-managed response system – not automation
  • 🌍 Local SEO + Reputation blend for better visibility

🔗 Related Services

💰 Pricing starts from ₹7,500/month (based on platforms & volume)

🎁 Request Reputation Audit 📞 Schedule a Call

15 FAQs – Grouped for Clarity

🔍 Monitoring & Detection

1. How do you track reviews and brand mentions?+

We use alerts, AI tools, and daily scans across platforms.

2. Will I get notified for negative reviews?+

Yes. We notify and respond within 24-48 hours.

3. Can you monitor non-social platforms like JustDial?+

Yes. We track B2C and local listing platforms too.

💬 Response Management

4. Who replies to negative comments?+

Our trained team writes replies, customized to your voice.

5. Can I review replies before they go live?+

Yes. You can opt for pre-approval workflows.

6. Do you handle fake reviews?+

Yes. We report and request removal of spam or violations.

⭐ Review Building

7. Can you help get more positive reviews?+

Yes. We create review request flows via WhatsApp/Email.

8. Will you handle customer follow-ups?+

Yes, if enabled. We can track feedback-to-review success.

9. What if customers don’t respond?+

We optimize timing, message, and channels to increase response.

📊 Reporting & Strategy

10. How often do I get reports?+

Monthly. Includes platform-wise insights + action points.

11. Can I get a reputation score?+

Yes. We offer a custom scoring system for reputation health.

12. Do you suggest improvements based on results?+

Always. Strategy is updated every 30 days.

💼 Industry Fit & Support

13. Is this for local sellers or national brands?+

Both. We work with shops, clinics, D2C brands & corporates.

14. Will my data be secure?+

Yes. All reputation tasks are handled under strict confidentiality.

15. Can you remove bad content from Google?+

In some cases, yes. We help file removal or push it down with SEO.

Let Docsico protect your digital image and help your business grow with confidence.

📞 Start with a Free Reputation Audit